Tango Tickets – Terms & Conditions -

Purchase Policy
Prices will be updated regularly but when (for any particular reason) the price differs, we will confirm the actual current price – all orders need to be confirmed before they actually count as an order.
Always wait for Tango to confirm, before you confirm to your client.
Any game not found in our price list is available on request.
Please order through WhatsApp (+34 622 817 627) or Email only.
Orders are confirmed after you receive a Tango Tickets invoice. If you haven’t received an invoice 2 days after you ordered, please ask for it as we might have missed your order.
Always check if the content of the invoice is accurate because we will deliver the order according to this written text.
The Tango Tickets invoice is always the leading document.
All invoices received need to be paid within 5 working days (unless agreed otherwise)
Delivery
Mobile tickets
Most of the tickets we provide are mobile tickets. When you forward these digital tickets, make sure that your clients are well instructed and use the mobile tickets correctly. Make sure the phone settings are on maximum brightness so the QR code can be scanned properly when you are entering the stadium
Hotel reception delivery
It’s very important that you check in what name the hotel is booked. This should be the only name you share with us. This name will be on the delivery envelope and easily recognized by the hotel that normally will accept the package for the client. Sometimes deliveries are not accepted by the hotel reception. In that case we will contact your client and organize an alternative delivery.
Sending with Royal Mail
Special delivery to the hotel or any UK address given. The resident must be present to sign and accept the package. Please check this before you forward the delivery address to us. When nobody is home to sign and accept, Royal Mail will leave a card in the mailbox. With this card the package can be picked up at the nearest post office. Tango Tickets is not responsible for any delay caused by absence of the resident or delivery cards that cannot be retrieved (AirBnB)
- Some hotels refuse to accept deliveries for guests. In that case the package will be returned by Royal Mail. It usually cannot be traced back in time and must be considered lost. Tango will always do everything possible to solve this problem and get your client new tickets. However, the responsibility lies with you, and you will have to pay for possible damage and replacement tickets.
Hand Delivery
When your client has no place to stay (or in any other case without an address) we can decide to do a personal delivery. ‘Tango deliveries’ will contact your client to meet your client and deliver the tickets in person. This service is only available in consultation with us at extra costs (GBP 30,00)
Pick-up-Point
In some cases ‘Tango deliveries’ will share a location where your client needs to collect the tickets. Although it doesn’t occur regularly, we reserve the right to deviate from the standard delivery procedure and organize a pick-up-point. In such case we will inform you in time so you can forward all details to your client. The given instructions need to be followed closely. Clients shouldn’t show up too early and certainly not too late at the pick-up location. Make sure your client can identify him/herself at all times.
We need your client’s mobile phone number in all cases and with every booking. Regardless on the type of ticket it is very important that we can reach your client directly in case of any problem. It can have serious consequences for the delivery when a mobile phone number is not correct or not provided. When the number is not correct or when the client doesn’t answer the phone. Tango cannot be held responsible for this.
Tango Tickets strives to deliver all tickets 1 day before matchday. It can occur that delivery is delayed and will take place on the day of the match. We can deliver tickets to your clients until 90 minutes before kick-off. Please explain this to your clients so they are aware of this timeframe.
Important information
E-tickets and Mobile tickets
Depending on the supplier these tickets are sent straight to your client’s mobile phones, or we send them to you through WhatsApp. It is your responsibility to forward them to your client.
Paper Tickets
Will be delivered to your client like we described before. Your client can go to the turnstile, swipe/scan the ticket and go in.
Advise your clients to enter the stadium approximately 30 mins before kick-off, in case of any problem, I am always available to help you and your clients.
When your clients experience any problem with the tickets delivered, they must contact you/us immediately so we can solve the problem for them as soon as possible. If your client doesn´t call us but decides to leave the scene, the client cannot submit any claim afterwards.
Tickets that are not specifically purchased for the away end should be only visited by supporters of the home team. If we find out that your client purchased home end whilst supporting the visiting team, the order will be cancelled immediately without any refund.
Sometimes Tango Tickets will upgrade your client to another category, Tango is allowed to do this without any notification to your client. When Tango Tickets upgrades your client to a better category, there won´t be any additional costs. In the situations that we cannot deliver shortside, we will upgrade to longside tickets. Longside instead of shortside is an upgrade, lower instead of upper as well.
Corner seats are considered longside.
Between penalty boxes is considered central.
We always deliver in pairs which means that.
- 3 tickets = 2+1
- 4 tickets = 2+2
- 5 tickets = 2+2+1 unless confirmed otherwise
If you are looking to fulfill orders that you obtained from any online platform (StubHub, Viagogo etc..) Tango tickets can never be held responsible for any problem or penalty imposed by such an organization. Tickets purchased with us can be delivered up to 90 minutes before kickoff.

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